Cool Dreams S2(Etinnes)

Setup is fast and easy:

• Carry the box with a friend or family member to your bedroom.
• Carefully cut open the cardboard box, lay it sideways, and slide out the vacuum-packed bag.
• Place the bag on an approved base and cut away the outer plastic wrap.
• Unroll the flattened mattress to its resting position (you may need to flip the mattress).
• Cut away the inner plastic wrap and slide it off. The mattress will begin to decompress.

Leave at least 30 minutes for the mattress to decompress before sleeping on it for the first night; its full, intended comfort will be reached after 24 hours.

Keep the plastic bag until your 120-night sleep trial is complete. If you decide to return the mattress, it will need to be placed back in the bag for return pickup.

The cardboard box can be recycled immediately.

The 120-night home sleep trial is your satisfaction guarantee that comes with the purchase of your mattress or select sleep accessory. Starting the day your new product arrives, you’ll have 120 nights to sleep on it and get to know it.

It does take time to get used to a new sleep surface, and we want to make sure you fully experience your product before making a final decision. We ask that customers sleep on their Juno for a minimum of 21 nights before initiating a return.

If you choose to return your product,contact customer care number to initiate the return. We'll need a few images of the product to confirm its condition for our charity partners, and then we'll schedule pickup based on your availability. Once the pickup is confirmed, your refund will be issued.

You can reuse your existing base as long as it's sturdy, supportive, and allows airflow.

Sturdy
Memory foam mattresses are heavier than regular coil mattresses. If the base is older or not sturdy, consider installing more support (e.g. a beam along the middle of the bed frame).

If you experienced sagging in your last mattress, your support system might be worn out. Inspect your base to see if there are any weak points or indentations that could transfer through to your new mattress.

Supportive
Wire grid or coiled boxsprings don't provide enough surface area to properly support our mattresses. Bowing, flexing, or indentations in the base can also transfer through memory foam mattresses. This can make your mattress feel like it is sagging or softer than it should be.

If your existing base doesn't have enough support or surface area, many of our customers put a sheet of untreated pegboard or plywood between the mattress and base to improve the support and feel of their mattress.

NOTE: wire grids can cut into the foam and damage it. Using a wire grid support system without additional modifications to spread pressure more evenly across the surface area will void your warranty.

Allows airflow
The base must allow for some airflow to the mattress. Laminated, varnished, or otherwise treated surfaces do not allow for this airflow. A base with poor airflow can cause mold and mildew growth.

The best place to try your mattress is in the comfort of your bedroom. With our  120-home night trial, you'll experience the full effect of your URBANSLEEPS mattress peacefully, without any of the disturbances or sales pressure you’d find in a retail store.

As an online-only retailer, we can keep our prices lower than our Canadian competitors because we don't have to pay for stores and showrooms. Our 120-night sleep trial is how we guarantee customer satisfaction.

Go check our Faq page here.If still not satisfied give us a direct call at (647)836-5649